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PRIVACY POLICY

Privacy & Cookies

We are committed to protecting your privacy.  We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998.  The information you provide, enables us to process your order and to provide you with the best possible service.  It will not be shared with any third parties unless you have given us your permission.  The information we hold will be accurate and up to date.  If you find any inaccuracies we will delete or amend immediately.  We only store information about you for 2 reasons.  First to process your order and second to provide you with the best possible service.  The information we will collect includes:-

Your name

Your Address

Your telephone number

Your email address

We will never collect sensitive information about you without your consent.  Personal information that we hold will be held securely in accordance with our internal security policy and the law.

Cookies

What are cookies?  Cookies are tiny files stored in your computer when you visit certain web pages.  At www.huntergatherergifts.co.uk we use cookies to keep track of what you have in your basket and to remember you when you return to our site.  To order products on our site you need to have cookies enabled.  If you don’t wish to enable cookies you will still be able to browse the site on a view only basis.  Most web browsers have cookies enabled.  Cookies cannot harm your computer.  We do not store personally identifiable information such as credit card details in cookies that we create but we do use encrypted information gathered from them to help improve your experiences on the site.  For example they help us to identify and resolve errors , or to determine relevant related products to show you when you are browsing.  We are giving you this information as part of our initiative to comply with recent legislation and to make sure we are honest and clear about your privacy when using our website.  We will always keep updating and improving on our policy in accordance with any updates in the legislation.

Storage of Personal Information

We are committed to ensuring that our suppliers have appropriate technical, administrative and physical procedures in place to ensure that your information is protected against loss or misuse. All personal information you provide to us is stored on our secure servers or on secure servers operated by a third party located in the EEA.

All third parties who provide services or software to us are required to sign a contract requiring them to have appropriate technical, administrative and physical procedures in place to ensure that your information is protected against loss or misuse.

Retention of information

We only hold your personal information for as long as necessary for the purposes for which we collected your information.

We have a retention policy which lays down timescales for the retention of information. Customer data retention periods can be found below:

Type of Documents

Description of Document

Retention Period

Marketing Database

Name and contact details of people expressing interest in our goods or services.

Up to 24 months from last contact

Order Database

Name and contact details of all customers including emails, addresses and payment information

24 months after last order.

Emails

If you chose to send us information via email, we cannot guarantee the security of such information until it is delivered to us.

Changing or deleting your information

You can ask us at any time to change, amend or delete the information that we hold about you or ask us not to contact you with any further marketing information.  You can also ask us to restrict the information that we process about you.

You can request that we change, amend, delete your information or restrict our processing by emailing us at info@huntergatherergifts.co.uk

Complaints

If you make a request to us under this Privacy Policy and you are unhappy with the response, you can ask for the request to be reviewed under our internal complaints procedure. Our internal complaints procedure allows your request to be reviewed by us and we will do their best to try and resolve the issue.

If you have been through the internal complaints procedure and are still not happy with the result, then you have the right to complain to the Information Commissioner’s Office. They can be contacted as follows:

Website:          www.ico.org.uk

Changes to our Privacy Policy

We review our Privacy Policy on a frequent basis to check that it accurately reflects how we deal with your information and may amend it if necessary. You should check this page regularly to see the most up to date information.

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All internet payments details are encrypted and secured by using a leading Payments Service Provider (Stripe or Paypal); none of your card details are held on the website.

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You are granted a limited licence to access and make personal use of this web site, but not to download (other than page caching) or modify it or any portion of it, except with the express written consent from us. All content included on the web site, such as text, graphics, logos and images belongs to Hunter Gatherer and is protected by United Kingdom and international copyright laws.

SAFETY SECURITY